Official Sanrio 5-layer Large-Capacity Pencil Case

🌸 Processing Time
Orders are carefully packed with love and usually ship within 1–3 business days.
If you need to cancel your order before shipment, please contact us — we’ll be happy to help.

🌸 Delivery & Tracking
Shipping typically takes 7–25 days, depending on your location and local postal service.
All orders include full tracking — you’ll receive an email with a direct tracking link once shipped.
You can also track anytime via the “Track Order” page under My Company at the bottom of our homepage.
If your order is for a special occasion or holiday, please order early or message us to confirm delivery timing.

🌸 Free Shipping
Enjoy free shipping when your cart reaches the required amount.
Your progress bar will automatically show in the cart or during checkout.

🌸 Returns & Refunds
We accept returns for non-quality reasons — just ship the item back at your own cost.
Once we receive and confirm it’s in good condition, your refund will be issued immediately.
If you have any issue with your order (quality, missing items, or shipping delay),
please contact our support — we usually reply within 24 hours.

🌸 Address Accuracy
Please double-check your shipping address and phone number before placing your order.
If a parcel is returned or destroyed due to an incorrect or incomplete address,
refunds cannot be issued.
However, you may still contact us, and we’ll do our best to help find a solution.
To ensure a smooth delivery, please fill in your details carefully 💕